Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged and in its original protective packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at graham@smilers-info.com. Returns need to be sent to the address included in your shipping documents.

The buyer pays return postage unless we have made a mistake, in which case we will reimburse the cost of return postage. Please keep proof ofpostage in case of a fault on our part.

You can contact us with any return question at graham@smilers-info.com 

Damages/Omissions

Please inspect your order on receipt and contact us immediately if the item is defective, damaged, missing or not what you ordered, so we can put it right.

UK and EU 14-day cancellation period

Notwithstanding the above, if you are in the UK or the European Union, you have the right to cancel or return your order within 14 days ofreceipt, for any reason and without justification. As above, your item must be in the same condition that you received it.

Please pack your return carefully to protect it in transit. Items received damaged due to inadequate packaging will not be refunded.

 Refunds

 We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process the refund. If more than 15 business days have passed since we approved your return, please contact us at graham@smilers-info.com