Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@smilers-info.com. Please note that returns will need to be sent to the address included in shipping documents.

Buyer pays return postage unless we have made a mistake in which case we will reimburse the buyer the cost of return postage. You’ll also need to provide proof of purchase for postage charges in the event of fault on our part.

You can always contact us for any return question at returns@smilers-info.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.  You should pack your return to protect the item from damage in transit. Items received damaged in transit due to inadequate packaging will not be refunded. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@smilers-info.com.